SUS PO does not exist in GR/SE Vendor screen for Confirmation

[Former Member]

Hello Friends!

We are using SRM 5.0.

We experience SUS PO's where the vendor cannot find the certain PO document in GR/SE screen for confirmation.

Purchase Order is in u201COrderedu201D status, displays in backend, and displays in u201CDisplay Purchase Order/Create CRu201D screen.  However, when vendor attempts to submit confirmation request within GR/SE for Vendor screen the purchase order does not display and they are not able to action. 

Would you know the possible causes of this error?

Thanks and regards,

Rey

[Former Member · Accepted solution]

Hi Vhong

Even though the PO shows in ECC and SRM , chances are that the XML output to SUS has failed.

So the PO might still be stuck in XI and hasn't reached SUS.

Pls. go to transaction SXMB_MONI in SUS and check if you can find the XML message and if it is showing a red flag.

If you open the message and scroll down to the Trace section, you will see the reason for the failure

Regards

Kedar