on 02-24-2010 8:05 AM
Hello Gurus,
One of my colleague is configuring service desk in solman, can anyone send some docs related to service desk config.
Regards,
Sankar
Sankar,
Follow bolg /people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i and you would hve configured standard service desk in solman.
Regards,
Shyam.
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Hi Shyam,
Ask you firend to refer google and check in SDN, you have n number of blogs.
Regards
Deepanshu
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Hi,
I am new to solman, please confirm going thru these thread my colleague will be able to configure service desk.
so that i can inform him to follow the document.
appologise for silly query
Regards,
Sankar
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Hi Sankar,
Chk the below links.
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Weblogs related to SolMan
https://wiki.sdn.sap.com/wiki/display/SM/Weblogs%20related%20to%20Solution%20Manager
Regards,
Shyam.
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