500 Internal Server Error. Failed to process request. Please contact....

[Former Member]

Hi Experts,

The user is able to login successfully into portal.

When the user is clicking on Travel & Expenses page an error is coming as below:

500 Internal Server Error.

Failed to process request. Please contact your system administrator.

Please advise, what could be the issue. thanks.

[Former Member]

Check if the user id is locked or not? If yes, then unlock and reset the password.

Please check at both R/3 side and portal side. And note that resetting of the password has to be done at both the sides.