How to trace Web Intelligence Log Files?

Hi Everyone,

We are trying to test BO Mobile using a Blackberry Simulator wherein we are not able to open any Web Intelligence document. The application throws error message as JVM Error 104 Uncuaght:DisconnectedException.

To debug the error, we, supposedly, are trying to track the Web Intellgence Processing server log files as to trace the possible exception.

We dont exactly know how to deal with that. However we have already configured BO_trace.ini file to trace Webi Processing server log files but are not able to make out any relevant info. Adding to our problem is as of now we cant see any relevant log files getting generated in the 'Logging' folder as to track the exceptions thrown while accessing them from any external appliacation (BO Mobile, in our case).

Please provide information as how and which possible files to track at BOE end to debug the exceptions thrown in the BO Mobile application, while accessing WebI report from there.

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