Solution manager standard reports for status

[anand_rao3]

Hello Experts,

We work on SAP Solution Manager 4.0. Can anybody help us by giving the stanard report transaction codes for solman. Basicaly we are interested in the reports which give us the daywise bifurcation of the status of solman ticket. That is, for how much time perticular ticket was in customer action or new status.

Thanks in advance,

Anand Rao

[Former Member · Accepted solution]

Hi,

I doubt if there is any standard report for status changes details.

IF you have configured start profile, you will get the report for IRT from trxn :crm_dno_monitor or from trxn: solar_eval > SOlution> service desk.

All the details about single ticekt you can see from crmd_order> open the transation /message> Extras--> change document

using data available here you have develop report for time taken in each user status.

Regards,

Shyam.

[anand_rao3 · Accepted solution]

Thank you Shyam for so prompt reply,

We are using the same report. But its bit uneasy to go to change document of each and every ticket. Also in this report we could not find how much days the notification lay in New status or in In-process status. We require somewhat in following format.

Ticket number New Customer action In-process

000001 1Day 1.3 Days 1 Day

000002 1.3 Days 2.3 Days 1 Day

000003 3 Days 3.4 Days 1 Day

We are not bothered about days, week or hours etc. The purpose is to indentify how much time every ticket took stage wise. May be through ABAP this possible but we are looking for standard reports.

Thanks

Anand Rao

[Former Member]

Hi Anand,

as posted earlier, there are no std sap report for getting the status vise report.

for my customer we developed abap report for this and calculation was based on time mentioned in change document.

IRT(initial response time (new to inprocess)) can be achieved directly from Std SAP report

Regards,

Shyam.

[Former Member]

Hi All,

You spoke about v4.0. Any news regarding this issue in 7.0? There are work centers and other new features - maybe reporting got enhanced, too. I am looking for a comprehensive status report

Best regards,

Ádá