support message doesn't show automatically the details about created person

[Former Member]

Hi,

I'm facing an issue with Support message which has been created in Sattelite system and available at Solution manager system . The issue is , support message doesn't show automatically the details about created person under colum ' Contact Person ' . Please provide your great suggestions , thanks

Regards

Vivek

[Former Member · Accepted solution]

Hi Vivek,

Check if BP is created for that user and you have mapped to satellie system (identification tab)

e.g TRXN BP create business partner for that user and in identification tab maintain

ID type identification number

CRM001 <SID> <inst number> <CLNT> <User> (satellite system details)

Regards,

Shyam.

[Former Member · Accepted solution]

Hi Shyam,

It's Worked!! Thank you so much for your great suggestion. Highly apreciated dude !!

Best regards

Vivek