Equipment serial number status management
I have a case:
We have the status management of the equiment serial number for instrument.
Material number: 8000001
Equipment Number: 300026058
Each goods movement will update the status and the stock information of the equipment, and the specifically operation can be done at each status.
We had purchased this equiment from a affiliated company,and it had been sent to the consignment storage location, but two weeks ago,our logistic team returned an equiment to the vendor with this serial number Q090909, and the relevant status have been updated accordingly, now the system still show us there is an equiment at the customer side(due to we don't issue the consignment pick up order to get the physical goods from the customer), so we have to finish the consignment pick up order process,but due to the status issue of the serial number, we can't handled the equiment.
And also we can't change the status with the transaction IQ02.
Is there any other way to solve this problem?