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knowledge base

Former Member
0 Kudos

Hi,

can anybody adwise me where can I get information how to set and use the solution manager as knowledge base?

Thank you in advance!

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Shyam,

it can be very useful me later but now I need more comprehensive approach. I can see a tab named Solution Database in a window of the support messages of Solution manager. I am interested in if it can be a knowledge base from former issues and other notices or not. Unfortunately I have no help text here.

Best regards: Anti

RajeevP
Advisor
Advisor
0 Kudos

Hi,

This blog will help you in understanding Solution Database. You can find the documntaion links and configuration help here.

/people/dolores.correa/blog/2007/10/06/service-desk-solution-database

Rajeev

Former Member
0 Kudos

Thank you Shyam and Rajeev!

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi,

You can use solution DB as knowledge DB. use TRXN IS01 for maintaining problem and solution to it.

Regards,

SHyam.

Former Member
0 Kudos

Hi,

Are you talking about Solution database ? If yes you can find information and configuration doc from SPRO

Customer Relationship Management -> Enterprise Intelligence -> Solution Database or

Solution manager> scenario specific settings> service desk> solution database> configure sol db

Regards,

Shyam.