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Service desk roles--Restrict messge processor to confirm the message status

Dear SAP Guru's,

We want to use servicedesk functionality in our Solution Manager.

We have some specific requirement.

1.The end user (reported by) is able to modify the message and change the message processor, we need to restrict it.

2. The message processor is able to confirm the message status, we need to restrict it. we have assigned SAP_SUPPDESK_PROCESS role to message processor.

3. We would also like to know the functioning roles of Reported by, Support team and Message processor users.

Please help.

Regards,

Vinod Palli

Former Member
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