Attachment problem

[Former Member]

Hi,

We are on SRM 5.0 and we are using OpenText as our Document Repository for attachments.

When a shopper adds an attachment to shopping cart, if the OpenText repository is down for some reason (maintenance), the shopper does NOT get any error that attachment failed.

The bigger problem is since the OpenText is down, SRM is not able to push the attachment and failing.

This is resulting in shopper essentially loosing the attachment with no data in BBP_PDATT-LOIO_ID field.

Here are my questions.

1. If the attachment fails to go to the document server, does SRM store them locally to reprocess?

2. If the attachment fails to go to the document server, why is SRM not doing a hard stop and stop shopper from placing cart?

I appreciate any input on this problem.

Thanks,

SG

[Former Member]

what was the work around?

Thanks.

[Former Member]

Work around found. Closing thread.

[Former Member]

Hi SG,

can you please let me know the work around solution? its urgent for me

[former_member183819]

Hi

OpenText repository . Did you discuss with basis team.

pease share with us. I wi ask basis and update you soon..

you could be correct. et me check

i saw some change history that attachment /text added but really no attached any thing. your query raise my eye brows.

basis is busy today. let me sit with him and trace...and update you..

Jay and all :- do have any thoughts on this ?

Muhtu

[Former Member]

Muthu,

We decided to make a call to check if the Document repository is up in DOC CHECK badi before posting the attachments.

SG

[former_member183819]

Hi SG

are we storing really in application server? or content (repository) server? How we check in the BADI?

any clue ? parameter is appreciated.

br

muthu

[Former Member]

Muthu,

The way to find out if you are using SRM or Content repostiory is by looking at BBPFILESYS entry in OACT transaction.

Since we already know we use content repository, we were planning to use SCMS_HTTP_INFO FM to get the status.

SG

[former_member183819]

Hi SG

IN legacy srm we do use content serve.

thanks for the good information

muthu