Customer in equipment IE02

[Former Member]

Hi,

How it's possible to assign automaticaly the customer KUND1 in the equipment IE02.

In our process, there is 3 possibilities :

1. Sales Equipment

2. Consignment of the equipment

3. Location of the equipment.

Thanks in advance.

[Former Member]

Hi,

Equipment is an integration object that creates a link between SD and CS. In SD you are selling materials (Computers) say 100 quantities to a customer or different customers. Since the material codes for all the pieces are same, you need to maintain serial number to identify each piece ie. Material + serial number combination which is unique across the client.

After sales, you need to provide service to each object either under warranty or chargeable basis (after warranty), in some cases Service contract(AMC).

Need to maintain warranty and department / persons responsible to service the piece for material + Serial number. In SAP, material + serial number combination is treated as Equipment (object) with all CS related data like Service plant, Sales area, warranty period, accounting information, so called Equipment master.

Whenever there is a complaint / service request from a customer for an Equipment (material +serial number), the service processes may start with notification, service order, spare parts replacement/repair etc... would be carried out. Moreover, Serialization profile would automatically create an Equipment number for each material + serial number.

In CS, the Equipment is one of reference object to provide service to account cost / revenue after sales.

Kapil

[Former Member]

Hi,

Thanks for your answer...

Where can we see the customer who bought the equipment in IE03

Regards

[Former Member]

Hi,

In IE03 tcode there is a tab Partners , you can see the sold-to , ship-to etc there .

Another imprtant place is in the SERDATA tab , there is history button . This will show you all the assignments of the serial no ( i.e. wherever that equip no is used ) . Espicailly this useful to find the delivery , date PGI , Date of PGR, Date on which stock is taken for this serial no .