customized service desk status

[Former Member]

Hi Guru's

I want to customized the status in the service desk i have done changes in the status profile of SLFN0001 but there is no changes in the status of the servie desk I have read through a couple of documents and the config docs are not that user friendly.

Please help.

Regards

Mohammed

[Former Member · Accepted solution]

Hi,

Can you post the table and wat changes u have made.

its not recomended to make changes in std SAP, you make a copy of SLFN0001 and make chages to that.

and then assign that to Transaction type: SLFN or copy of SLFN whcih you are using.

Regards,

Shyam.