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Problem with help.sap.com

Former Member
0 Kudos

Blank web pages opening but no error :

Hello i dont know whether i could post it here but I tried to view help.sap.com. and if I click any of the tabs in it, it has an option to select English or German. Whichever I click, a blank page opens. But at the end, the IE screen says "Done". I told some of my friends to open in their computer. They can do it and they see the contents. I am just getting mad for the past one week. I tried a lot of options in the Internet options. Nothing works!!!

Please suggest

krishna

Accepted Solutions (1)

Accepted Solutions (1)

kathryn_kwiatek
Discoverer
0 Kudos

Hi, I have the exact same problem! Same thing with both IE and Firefox -- a blank white page when I try to open one of the English help things. I tried access with my firewall software (Norton Internet Sec Pro 2006) disabled but still the same blank white page.

Can someone at SAP respond to this issue?

Thanks

Kathryn Kwiatek

Former Member
0 Kudos

i did have also the same problem both with firefox and IE , i find lately after thorough debugging that my norton internet security is some how blocking it , it was painful in making both of working.

Hope this helps

Vara

[PLEASE REWARD FOR POSTING]

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi there,

The problem is with the Firewall software.

You must find the Trusted Zone Computers and add help.sap.com to it.

For example Symantec has it

Symantex Client Firewall

Client Firewall

Configure

Networking

Trusted

Add

MichalKrawczyk
Active Contributor
0 Kudos

Hi,

firefox is the answer:)

or try using IE 7.0

I have both of them and both work

Regards,

michal