on 02-10-2010 4:46 PM
GRC 5.3 SP09: email notifications for role approvers (not CAD, in roles as lead approvers) are not being sent. All other notifications are being sent. the ROLE_APPROVER stage has the standard Approval Determinator of "Role", workflow type "CUP". Any ideas?
Jack,
When you say all other notification are being sent, does that mean CUP sends emails to other approvers but not the role appvoers or owners?
If yes, then first thing to check would be to make sure all the role approvers have valid email address in the configured user details data source.
If no, then make sure that you are running email notification and email reminder backgorund job every 5 or 10 mins.
Regards,
Alpesh
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When you say all other notification are being sent, does that mean CUP sends emails to other approvers but not the role appvoers or owners?
boldYes, that is correct
If yes, then first thing to check would be to make sure all the role approvers have valid email address in the configured user details data source.
boldYes, the email is valid (for testing, all emails go to the same address)
If no, then make sure that you are running email notification and email reminder backgorund job every 5 or 10 mins.
boldThe job is running every 60secs
I found the issue! When you set up the stages, in "Additional Configuration" the "Forward Allowed" value MUST be "No". I found this when looking at the syslog and seeing something referring to forwarding....it was throwing a SQLerror. On the off-chance this actually meant something, I changed the value to "No" (forwarding not allowed) and it worked. Sounds like a bug in SP9.
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