Reported by - blank when sending out of satellite system

[MichaelGreulich]

Hi,

my problem is, that when I send a support message out of a satellite system the reported by-field is not filled. The user that posts the message has to log on to the SolMan and the message is created. Just the reported to-field stays blank? Do you have any idea what went wrong?

When creating a ticket via workcenter everythings works fine.

Thank you for your help!!

Kind regards,

Michael

[Former Member · Accepted solution]

Hi Michael,

Did you check weather you have generated BP for that user. please check

Regards,

Laxman

[MichaelGreulich · Accepted solution]

Hi Laxman,

thank you for your answer. Well, I generated a BP for this user and I linked them under BUP003 Employee. When using the Work Center I can create tickets and the ticket creator is identified correctly (with the same User).

I think I know what the problem is: The user I create the ticket with in the satellite system doesn't exist in the SolMan.

[Former Member]

Hi Michael

Did you get the solution for this problem,as we are also facing the same problem.

[MichaelGreulich]

Hi,

I'm still working on a solution. My idea right now is to copy the RFC-Back-Connection, change it, so that the RFC-User has to Log-In at the SolMan. The only thing that is not working right now is, that I switch the SystemUser in the satellite system with the RFC User. But I'm working on that.

What is your approach?

Regards,

Michael