SLA service desk for Solman EHP1

[Former Member]

Dear All,

iim developing SLA service desk just start, when i configure follow document from http://www.renet-web.net/2009/07/21/slas-made-easy-in-sap-solution-manager/ but i found difficulties to add product action definition AI_SDK_ADD_PRODUCT . i just found

AI_SDK_SP_SEND_AUTO

AI_SDK_STANDARD_ANS_KEY

AI_SDK_STANDARD_CLOSE_SAP

AI_SDK_STANDARD_CLOSE_SAP_AUT

AI_SDK_STANDARD_FIND_PARTNER

AI_SDK_STANDARD_INF_SAP

AI_SDK_STANDARD_MAIL

AI_SDK_STANDARD_PRINT

AI_SDK_STANDARD_SECURE_AREA

AI_SDK_STANDARD_SEND_SAP

AI_SDK_STANDARD_STATUS

AI_SDK_STANDARD_STAT_1STLEVEL

AI_SDK_STANDARD_STAT_1STLEVELA

AI_SDK_STANDARD_STAT_INPR

AI_SDK_STANDARD_UPDATE_DNO

AI_SDK_STANDARD_UPDATE_SAP

inside AI_SDK_STANDARD.

so where should i find the object? should i upgrade for SP or what? Please Help me.

Regards,

dinie.

[RajeevP]

Please refer:

Rajeev

[Former Member]

Thankyou for your reply, but i cannot see any differences in CRM_DNO_MONITOR transaction and that should be shown the product right and i still got my "first respons time and date , completion time and date blank. ? i already activate the action. Please guide me what should i do next, after i activate the action.

Many thanks

dinie.