on 02-10-2010 6:35 AM
Hi All,
I have a question regarding the Empties Management functionality. As I understand, in empties management, the untied empties(packaging returns from customer) are also entered in the sales order raised by the user. And while posting the delivery, the return empties are posted as a goods return.
Now my question is what is the process when there is a partial return from the customer. How does the system handle this? Or what happens if the customer does not return any empties at all. Since the goods return is already posted for these materials, how do we handle this? Is there a way that the customer can return more empties than has been entered in the sales order?
Any pointers regarding this will be appreciated.
closing this thread...
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the untied empties(packaging returns from customer) are also entered in the sales order raised by the user.
And while posting the delivery, the return empties are posted as a goods return.
That's correct: The untied empties are introduced in the sales order when you know that the customer will return a specific empty.
what is the process when there is a partial return from the customer. How does the system handle this?
When there is a partial return from the customer, the quantity in the return delivery must be manually reduced before goods issue.
what happens if the customer does not return any empties at all. Since the goods return is already posted for these materials, how do we handle this?
If there is no return, you must delete the delivery item or update it to zero if you allow value = zero for delivery items.
This must be done before goods issue.
In some situation it make sense to create 2 sales order for the same customer: One sales order to deliver the goods (with the tied empties) and a return order to get back the empties returned by the customer.
That will allow to post the good issue for the sold products when the truck is leaving and to wait for the truck to come back to post the goods issue (return) for the return delivery.
Is there a way that the customer can return more empties than has been entered in the sales order?
You must create manually new return lines in the sales order & generate a return delivery item.
Another option is to use DSD integrated with empties that solve all these problems and avoid manual work.
Best Regards
Franck
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HI
this link has some information about Empties Management hope this helps you.
http://help.sap.com/saphelp_47x200/helpdata/en/19/ad1d3a81a1e572e10000000a11405a/frameset.htm
Regards
Vignesh
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