GRC Hold button functionality question

[Former Member]

When an approver looks at a request; he or she has to option to put the reqeust on hold. What is the purpose of puting a request on hold.

We currently have escalation set at 3 days; but some approvers complain that they are still trying to determine whether a role should be approved. Will putting a request on hold delay escalation?

[Former Member · Accepted solution]

Thank you for the help.

In SAP Help it says "The ability to place an access request on hold is a configuration option." Do you happen to know where this can be configured?

Thank You,

[former_member366047 · Accepted solution]

Ryan,

You have to configure it for your role in the UME. The Hold functionality is a UME Action called, ViewHold.

Thanks!

Ankur

SAP GRC RIG

[Former Member]

Thank You , I found ViewHold.

[former_member366047]

Ryan,

Putting a request on HOLD will not delay escalation.

Thanks!

Ankur

SAP GRC RIG