400 Session timed out - please log in again

[Former Member]

While accessing CRM from out EP system I some times get the below message :

400 Session timed out - please log in again

-

---

Error: -11

Version: 7000

Component: ICM

Date/Time: Mon Feb 8 16:50:29 2010

Module: icxxthr_mt.c

Line: 1705

Server: sapqc004_Q31_31

Error Tag: {-}

Detail: Session does not exist

Also this is not excatly a time out and I an not logged out because refreshing the page gets me back into the CRM system without having to reenter my login details.

What exactly is throwing this error and why ?

I have the below parms set

icm/keep_alive_timeout 7200

rdisp/plugin_auto_logout 43200

icm/conn_timeout 500000

thank you

regards

Laxmi

[Former Member]

Hi .

Have you solved the problem? I have the same problem?

What was the solution?

Regards

Juanma,

[Former Member]

Hi,

Please check the note for the parameter icm/keep_alive_timeout and set accordingly would solve your issue.

Regards,

Rajan

[Former Member]

Closing thread.

The keep alive is sufficient and the keep alive by itself does not terminate your session but just keep the tcpip connection active.

The plugin can cause the logoff by terminating your session so that should be large.

the problem in this case was the load balancer which was terminating the threads. Once corrected it resolved the problem.