Change Status Profile : User Status

[Former Member]

Hello Experts,

We have created 14 User Status Values for Support Message in Solution Manager

Status Profile: ZLFN0001 (Copy of SLFN0001) and modified to the requirements.

Assigned this Status Profile to transaction type Zxxx

Current settings:

Status No.--Status-- Lowest -

---

Highest -

---

Trans.

10--

---

Status 01-10

---

20--

---

- - - -

20--

---

Status 02 -

---

20--

---

50 -

---

INPR

30--

---

Status 03 -

---

30--

---

60 -

---

INPR

40--

---

Status 04 -

---

40--

---

70 -

---

INPR

50--

---

Status 05 -

---

50--

---

50 -

---

FINI

60--

---

Status 06 -

---

40--

---

80 -

---

INPR

70--

---

Status 07 -

---

60--

---

70 -

---

FINI

80--

---

Status 08--80--

---

91 -

---

INPR

90--

---

Status 09--90--

---

92 -

---

INPR

91--

---

Status 10--60--

---

91 -

---

INPR

92--

---

Status 11--92--

---

95 -

---

INPR

94--

---

Status 12--94--

---

94 -

---

FINI

95 -

---

Status 13----95

---

95--

---

FINI

96--

---

Status 14--96

---

96--

---

FINI

One of our requirements is that when the user status is Changed from "Status 08" to "Status 10", the only possible status available should be "Status 06" and the other statuses(07, 08 & 09) should be inactive or greyed out. Is there a possibility to hide status that is/are not required and the user should be able to see only 1 active status.

What is the significance of Auth Code and Select Profile? Where do we assign Select profile to a Status Profile?

Can anyone shed some light on this. Appreciate your response.

Thanks,

nancy

[Former Member · Accepted solution]

Nancy, hi

as far as I know, it is not possible to mark a status as inactive in certain cases.

However, there might be a solution to your question:

One ofcourse, is to change the order of the statuses so that you don't have to "skip" a status. For instance: switch status 8 with status 9, and change the properties of status 10 so that only status 9 can be reached (lowest status)

The other option is to use authorizations on statuses, that's were the AUTH_KEY comes in. You can use the standard defined key, or you can create additional authorization keys.

Let's say you create an additional key called Z_AUTH_1, and link this key to Status 08.

An end user would then need to have this authorization key value in his role profile (object B_USERSTAT) to be able to set status 08.

hope this answers your question.

best regards,

Jeroen.

[Former Member · Accepted solution]

Hi Jeroen,

Thanks for your reply and suggestion. I had already created Auth Key for some of the Statuses and used authorization object B_USERSTAT to give authorizations for those authorization keys. But some how it is not working. Looks like it is an authorization issue.

Thanks,

Nancy