on 02-04-2010 2:10 PM
we have solution manager 3.2 installed i want to use service desk from outlook
1) outlook mail should create support desk ticket
ticket raised from outlook should create in solution manager is it posisble i heard few companies done this kind of configuration
thanks
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Hi Team Basis
Please see if note 733511 or 691303 helps to realize this requirement
Best wishes
Stuart
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