Unable to approve

[Former Member]

hI,

Approver is not received mail to approve for one shopping cart though i can able to see in workflow that workitem is in approver's inbox. Not sure why he is unable to approve it. I forwarded the workitem again but no use.

How can we restart the approval process for any shopping cart ?

Thanks

Maron

[ricardo_cavedini · Accepted solution]

Hello,

You could start a new event using transaction SWUE, but firstly you should complete manually the woritem via SWIA or delete the same, using SWWL.

Kind regards,

Ricardo

[masa_139]

Hi,

Can you see the workitem in approver's inbox via SAPGUI?

Regards,

Masa

[Former Member]

Solved. Thanks to all !