SSO works with US imaged machines but not with German Imaged machines

[Former Member]

I have a 3rd party application that is accessable either through SAP Portal or through the intranet. We go through Netweaver for the sign on credentials. We have used this for sometime with us imaged computers however recently we had a need to have a few computers that are German Imaged to access the system. When they try to login they get the following error.

Das Logon Ticket ist nicht auswertbar.

[java.lang.Exception: MySapEvalLogonTicketEx failed: standard error= 5, ssf error= 26]

Klicken Sie hier um die Verbindung zum SAP System zu testen

When we click on the error message it states "mysapsso2 missing"

We are using ECC 5.0 and SAP Single Sign On.

The difference is that the US computers use Windows XP and Office 2007 US version and the German computers use Windows XP and Office 2007 German version

We have had people login with a US imaged Computer from Germany

Both are using IE7

Thanks for your help

Chris

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Edited by: Julius Bussche on Jan 28, 2010 4:49 PM

[martin_voros]

Hi,

do those computers have same IE settings? Maybe German computers are blocking cookies from your portal. Have you tried to debug your issue using methods described [here|http://wiki.sdn.sap.com/wiki/display/EP/SingleSign-Onand+Cookies]. There is a tool from SAP for SSO debugging (Note 701205).

Cheers

[Former Member]

The 3rd party application had different locations for EN and DE SSO cookie. The english pointer was mapped. The german pointer was not. Mapping the German pointer resolved the issue.

Chris