IBase Determination in support desk message

[Former Member]

Hi Friends,

Support desk determination for satellite system SAP BI.

I have done all the configuration for Solman & BI for Service Desk determination.

But still not getting Sold to party, Reported By ,IBase & Component.

Kindly suggest. Many thanks in advance

Regards

PK

[Former Member]

Maintain Proper details in BCOS_CUST Table.

Rempove unwanted things in the table.

[Former Member]

Hi,

When I am creating message from Help(Menu), the IBase, support team are getting determined automatically but I am creating message through transaction CRMD_ORDER, the IBASE, Support team and product none is getting determined.

I want to create message both ways.

Could you please help me on this.

Thanks,

Best Regards,

Madhu

[Former Member]

Thanks P K !!! Solved my problem.

[Former Member]

Hi ,

Can you check for all the services activated in SICF,

Also you can check below link for the information.

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

regards

Nagaraju