Support Desk message -error Enter Sales Org, Dist.Channel & Org Unit

[Former Member]

Hi,

Getting following messages in Support Desk message.

Header Data Enter a sales organization

Header Data Enter a distribution channel

Header Data Enter an organizational unit (Sales)

How to remove these errors. Kindly suggest

Many Thanks

PK

[Former Member]

Have you activated the Service Desk BC sets? These generally correct this. The IMG path is

SAP Solution Manager > Basic Settings > Activate Basic BC Sets (read documentation in Performance Assistant for instructions)

[Former Member]

Hi

Provide the same details.

Create org. and other in tcode :BP.

Cheers

Deepanshu

[Former Member]

Thanks Deepanshu,

Can you pls provide the exact path where I need to define in BP. ( Is it root orgnization BP?)

Cheers

PK

[Former Member]

Hi,

Change the setting in Transaction type in Customizing

Regards

PK