Customer returns without billing reference

[former_member187989]

Dear all,

What is process for customer returns without billing reference document ?

Jeyakanthan

[Former Member · Accepted solution]

Hi

1. maintain bla nk in the reference mandatory in general control of the sales document type --t code VOV8

2.create return order with Doc type RE---vao01

3.Do the delivery with reference to returbn order --Vl01n

4.Do the Post goods receipt for the delivery document --Vl02n .Inventory will be post into retuns column, no accounting will be done for the same

5.Credit memo with reference to retun deliver--Vf01

Regards

Damu

[sarthak_mohantysd]

Hello,

The best process for setting up the process of RETURN without referrence is as follows:

1. Create a New Sales Order type ZRE with referrence to Order type RE. Please use the same pricing procedure as used for order. And for referrence field, use it as blank. Maintain Delivery type too.

2. Create Delivery document in VL01N and also ensure to maintain the copying control of this to ensure smooth flowing of data.

3. Create PGR process for the Delivery document to allow the return of goods in the inventory for Quality inspections and evalution.

4. Create a Credit memo request which settles material to balance the value of the complaint delivery and atlast create Credit memo.

Regards,

Sarthak

[colin_cheong]

Return can be configured to reference sales order or billing. It can also have no reference, ie create independently.

If no reference, some values will be taken from master and current conditions. For example, pricing is defaulted as current unless you backdate it.

if there is a reference, the pricing of the item, the sales group, sales office, etc would be copied over from the reference document.

Hope it is clear now.

[Former Member]

Hi

Return order can be created with reference to the Sales order beside Billing Document.

You can also create Return order without any reference document.

From this Return Order create a Return Delivery then PGR.

Again, from this Return order create a Credit for Return.

Regards

Pradyumna