install nw2004s error at step start instance

hi experts

i am tring to install nw2004s (BW)in my server. it is windows2003 64 platform database is oracle 10. before the step 28 of 50, all installation was going smoothly. however ,at the step 28 , "start instance" ,it just throw an error saying that start instance failed,waiting for 10 min ,sapinst give up,

i check in mmc tools, i found that the instance is display yellow traffic light which is because the dispatch process is not runing. and the other two processes like msg services are green light.

so now ,i am confused about this situation ,what possibly reasons would like to cause that .and what should i do to let my installation go on.

thanks

ying xie

Edited by: ying xie on Jan 15, 2010 4:43 PM

SAP Managed Tags:
NW AS Java Administrator (NWA)

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hi all

the problem that dispatcher stoped has been handled. it is because of no more RAM to allocate.I changed the parameter em/initial_size_MB to 4000Mb .green light come out.

however, as the installation go to subsequent steps ,another problem appeared at step check DDIC password. we could make sure that the instance has been started. then how to check DDIC user and its password and let the installation go on

regards

ying xie

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plz tell me from where you edit that parameter to 4000MB

i change that parameter in the profile ,the file at \usr\sap\<SID>\sys\profile

if you find no that parameter ,just add it.then restart instance from MMC manualy.

that's all what i do. hope that could help you too.

regards

ying xie

Hi,

It is because your 000 and 001 client have different DDIC password..

Do the system copy from 000 to 001 with SAP_CUST and user master from 000.

It will also solve your many other installation problems.

Regards.

Rajesh Narkhede

Hi,

Changing parameter value and restarting SAP Instance helped me in the same scenario which I was facing in SAP Patch Upgrade for SAP SOLMAN in START_SHDI_FIRST phase.

Thanks & Regards,

Ishan

check dev_disp and dev_w0 and post the errors here

Regards

Juan

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Hi Juan

here is the detail of dev_disp

trc file: "dev_disp", trc level: 1, release: "700"

sysno 00

sid BWI

systemid 562 (PC with Windows NT)

relno 7000

patchlevel 0

patchno 111

intno 20050900

make: multithreaded, Unicode, 64 bit, optimized

pid 2876

kernel runs with dp version 229000(ext=109000) (@(#) DPLIB-INT-VERSION-229000-UC)

length of sys_adm_ext is 576 bytes

SWITCH TRC-HIDE on ***

***LOG Q00=> DpSapEnvInit, DPStart (00 2876) [dpxxdisp.c 1239]

shared lib "dw_xml.dll" version 111 successfully loaded

shared lib "dw_xtc.dll" version 111 successfully loaded

shared lib "dw_stl.dll" version 111 successfully loaded

shared lib "dw_gui.dll" version 111 successfully loaded

shared lib "dw_mdm.dll" version 111 successfully loaded

rdisp/softcancel_sequence : -> 0,5,-1

use internal message server connection to port 3900

Sun Jan 17 23:51:46 2010

WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 5 seconds

***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 5361]

MtxInit: 30000 0 0

DpSysAdmExtInit: ABAP is active

DpSysAdmExtInit: VMC (JAVA VM in WP) is not active

DpIPCInit2: start server >BWSVR_BWI_00 <

DpShMCreate: sizeof(wp_adm) 25168 (1480)

DpShMCreate: sizeof(tm_adm) 5584592 (27784)

DpShMCreate: sizeof(wp_ca_adm) 24000 (80)

DpShMCreate: sizeof(appc_ca_adm) 8000 (80)

DpCommTableSize: max/headSize/ftSize/tableSize=500/16/552064/552080

DpShMCreate: sizeof(comm_adm) 552080 (1088)

DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

DpShMCreate: sizeof(slock_adm) 0 (104)

DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

DpShMCreate: sizeof(file_adm) 0 (72)

DpShMCreate: sizeof(vmc_adm) 0 (1864)

DpShMCreate: sizeof(wall_adm) (41664/36752/64/192)

DpShMCreate: sizeof(gw_adm) 48

DpShMCreate: SHM_DP_ADM_KEY (addr: 000000000F370050, size: 6281056)

DpShMCreate: allocated sys_adm at 000000000F370050

DpShMCreate: allocated wp_adm at 000000000F372150

DpShMCreate: allocated tm_adm_list at 000000000F3783A0

DpShMCreate: allocated tm_adm at 000000000F378400

DpShMCreate: allocated wp_ca_adm at 000000000F8CBAD0

DpShMCreate: allocated appc_ca_adm at 000000000F8D1890

DpShMCreate: allocated comm_adm at 000000000F8D37D0

DpShMCreate: system runs without slock table

DpShMCreate: system runs without file table

DpShMCreate: allocated vmc_adm_list at 000000000F95A460

DpShMCreate: allocated gw_adm at 000000000F95A4E0

DpShMCreate: system runs without vmc_adm

DpShMCreate: allocated ca_info at 000000000F95A510

DpShMCreate: allocated wall_adm at 000000000F95A520

MBUF state OFF

DpCommInitTable: init table for 500 entries

EmInit: MmSetImplementation( 2 ).

MM global diagnostic options set: 0

<ES> client 0 initializing ....

<ES> InitFreeList

<ES> block size is 4096 kByte.

<ES> Info: em/initial_size_MB( 8181MB) not multiple of em/blocksize_KB( 4096KB)

<ES> Info: em/initial_size_MB rounded up to 8184MB

Using implementation view

<EsNT> Using memory model view.

<EsNT> Memory Reset disabled as NT default

<ES> 2045 blocks reserved for free list.

ES initialized.

ERROR => DpWpCreate: CreateProcess (1455: Unknown error) [dpntdisp.c 706]

***LOG Q0I=> DpWpCreate, CreateProcess ( CreateProcess1455) [dpntdisp.c 708]

*****************************************************

Memory diagnostic *

*****************************************************

Systeminformation

Processor-Typ : Processor-Count : 8

Operating System : NT 5.2, Build 3790

Service Pack : Service Pack 2

NT Pagefile Informations

Config. minimum size : 2095104 K

Config. maximum size : 4190208 K

Avail. maximum size : 4190208 K

Num	Pagefile	Min.Size	Max.Size	Avail.Max	Curr.Size

1	C:\pagefile.sys	2095104 K	4190208 K	4190208 K	4167716 K

NT Task Manager Informations

Total Handles : 0

Total Threads : 0

Total Processes : 0

Commit Charge Total : 0 K

Commit Charge Limit : 0 K

Commit Charge Peak : 0 K

Phys.Memory Total : 0 K

Phys.Memory Available : 0 K

File Cache : 0 K

Kernel Memory Total : 0 K

Kernel Memory Paged : 0 K

Kernel Memory Nonpaged : 0 K

Memory usage of current process

Total virt.address space : 0000008589934464 K

Avail.virt.address space : 0000008584884948 K

Private Pages : 0 K

Total heap size : 25852 K

Virtual memory regions : 0 K

Uncommitted heap memory : 14708 K

Allocated heap memory : 9473 K

Moveable heap memory : 1517 K

DDE shared heap memory : 0 K

Memory usage of all processes

PID	Image	Instance	Work.Set	WS Peak	Priv.Pages	PP Peak	Pg Fault

3036	sapstartsrv.exe		19764 K	19804 K	21336 K	22108 K	5
3560	msg_server.EXE	[MS] BWI_00	11568 K	11568 K	14684 K	14688 K	2
2876	disp+work.EXE		51656 K	51712 K	83076 K	83180 K	12
532	igswd.EXE	[**] BWI_00	3876 K	4156 K	2816 K	3176 K	1
2356	igsmux.exe		14736 K	14736 K	18344 K	18388 K	3
3732	igspw.exe		3340 K	3340 K	3648 K	3648 K	0
3304	igspw.exe		3340 K	3340 K	3648 K	3648 K	0
1748	gwrd.EXE		5488 K	5488 K	9408 K	9408 K	1
3436	icman.EXE		6044 K	6044 K	9744 K	9744 K	1
3244	disp+work.EXE		7124 K	7124 K	60016 K	60016 K	1
3536	disp+work.EXE		7148 K	7148 K	60032 K	60032 K	1
3284	disp+work.EXE		6788 K	6788 K	59952 K	59952 K	1
3124	disp+work.EXE		5976 K	5976 K	58812 K	59112 K	1
3924	disp+work.EXE		5948 K	5948 K	58812 K	59112 K	1
2772	disp+work.EXE		5948 K	5948 K	58812 K	59112 K	1

	Sum		158744 K		523140 K

ERROR => DpWpDynCreate: DpWpCreate [dpntdisp.c 221]
ERROR => DpProcCreate: DpWpDynCreate [dpxxdisp.c 12465]
DP_FATAL_ERROR => DpSapEnvInit: DpProcCreate
DISPATCHER EMERGENCY SHUTDOWN ***

increase tracelevel of WPs

[DpWpDied] W0 lives (PID:3244 HANDLE:220)

killing W0-3244 (SIGUSR2)

ERROR => DpWpKill(3244, SIGUSR2) failed [dpxxtool.c 2519]

[DpWpDied] W1 lives (PID:3536 HANDLE:216)

killing W1-3536 (SIGUSR2)

ERROR => DpWpKill(3536, SIGUSR2) failed [dpxxtool.c 2519]

[DpWpDied] W2 lives (PID:3284 HANDLE:212)

killing W2-3284 (SIGUSR2)

ERROR => DpWpKill(3284, SIGUSR2) failed [dpxxtool.c 2519]

[DpWpDied] W3 lives (PID:3124 HANDLE:208)

killing W3-3124 (SIGUSR2)

ERROR => DpWpKill(3124, SIGUSR2) failed [dpxxtool.c 2519]

[DpWpDied] W4 lives (PID:3924 HANDLE:204)

killing W4-3924 (SIGUSR2)

ERROR => DpWpKill(3924, SIGUSR2) failed [dpxxtool.c 2519]

[DpWpDied] W5 lives (PID:2772 HANDLE:200)

killing W5-2772 (SIGUSR2)

ERROR => DpWpKill(2772, SIGUSR2) failed [dpxxtool.c 2519]

NiWait: sleep (10000ms) ...

NiISelect: timeout 10000ms

NiISelect: maximum fd=257

NiISelect: read-mask is NULL

NiISelect: write-mask is NULL

Sun Jan 17 23:51:47 2010

Pipe read request: 18 anz: 64

Signal handling in the signal thread (signal 18)

Pipe read request: 18 anz: 64

Signal handling in the signal thread (signal 18)

Pipe read request: 18 anz: 64

Signal handling in the signal thread (signal 18)

Sun Jan 17 23:51:56 2010

NiISelect: TIMEOUT occured (10000ms)

dump system status

Workprocess Table (long) Sun Jan 17 15:51:56 2010

========================

No Ty. Pid Status Cause Start Err Sem CPU Time Program Cl User Action Table

0 DIA 3244 Run no 0 0 0

1 DIA 3536 Run no 0 0 0

2 DIA 3284 Run no 0 0 0

3 DIA 3124 Run no 0 0 0

4 DIA 3924 Run no 0 0 0

5 DIA 2772 Run no 0 0 0

6 DIA -1 Run no 0 0 0

7 DIA -1 Run no 0 0 0

8 DIA -1 Run no 0 0 0

9 DIA -1 Run no 0 0 0

10 UPD -1 Run no 0 0 0

11 ENQ -1 Run no 0 0 0

12 BTC -1 Run no 0 0 0

13 BTC -1 Run no 0 0 0

14 BTC -1 Run no 0 0 0

15 SPO -1 Run no 0 0 0

16 UP2 -1 Run no 0 0 0

Dispatcher Queue Statistics Sun Jan 17 15:51:56 2010

===========================

Typ

now

high

max

writes

reads

NOWP

2000

DIA

2000

UPD

2000

ENQ

2000

BTC

2000

SPO

2000

UP2

2000

max_rq_id 0

wake_evt_udp_now 0

wake events total 0, udp 0 ( 0%), shm 0 ( 0%)

since last update total 0, udp 0 ( 0%), shm 0 ( 0%)

Dump of tm_adm structure: Sun Jan 17 15:51:56 2010

=========================

Term uid man user term lastop mod wp ta a/i (modes)

Workprocess Comm. Area Blocks Sun Jan 17 15:51:56 2010

=============================

Slots: 300, Used: 0, Max: 0

--------

+
+--

owner

pid

eyecatcher

--------

+
+--

NiWait: sleep (5000ms) ...

NiISelect: timeout 5000ms

NiISelect: maximum fd=257

NiISelect: read-mask is NULL

NiISelect: write-mask is NULL

Sun Jan 17 23:52:01 2010

NiISelect: TIMEOUT occured (5000ms)

DpHalt: shutdown server >BWSVR_BWI_00 < (normal)

DpJ2eeDisableRestart

Switch off Shared memory profiling

ShmProtect( 57, 3 )

ShmProtect(SHM_PROFILE, SHM_PROT_RW

ShmProtect( 57, 1 )

ShmProtect(SHM_PROFILE, SHM_PROT_RD

DpWakeUpWps: wake up all wp's

[DpWpDied] W0 died (PID:3244 HANDLE:220)

[DpWpDied] W1 died (PID:3536 HANDLE:216)

[DpWpDied] W2 died (PID:3284 HANDLE:212)

[DpWpDied] W3 died (PID:3124 HANDLE:208)

[DpWpDied] W4 died (PID:3924 HANDLE:204)

[DpWpDied] W5 died (PID:2772 HANDLE:200)

[DpWpDied] W6 handle not set (PID:-1)

[DpWpDied] W7 handle not set (PID:-1)

[DpWpDied] W8 handle not set (PID:-1)

[DpWpDied] W9 handle not set (PID:-1)

[DpWpDied] W10 handle not set (PID:-1)

[DpWpDied] W11 handle not set (PID:-1)

[DpWpDied] W12 handle not set (PID:-1)

[DpWpDied] W13 handle not set (PID:-1)

[DpWpDied] W14 handle not set (PID:-1)

[DpWpDied] W15 handle not set (PID:-1)

[DpWpDied] W16 handle not set (PID:-1)

Stop work processes

Stop gateway

killing process (1748) (SOFT_KILL)

ERROR => DpProcKill: kill failed [dpntdisp.c 371]

Stop icman

killing process (3436) (SOFT_KILL)

ERROR => DpProcKill: kill failed [dpntdisp.c 371]

Terminate gui connections

wait for end of work processes

[DpWpDied] W0 handle not set (PID:3244)

[DpWpDied] W1 handle not set (PID:3536)

[DpWpDied] W2 handle not set (PID:3284)

[DpWpDied] W3 handle not set (PID:3124)

[DpWpDied] W4 handle not set (PID:3924)

[DpWpDied] W5 handle not set (PID:2772)

wait for end of gateway

[DpProcDied] Process died (PID:1748 HANDLE:224)

wait for end of icman

[DpProcDied] Process died (PID:3436 HANDLE:232)

not attached to the message server

cleanup EM

EsCleanup ....

EmCleanup() -> 0

Es2Cleanup: Cleanup ES2

***LOG Q05=> DpHalt, DPStop ( 2876) [dpxxdisp.c 10371]

best regards

ying xie

hi Juan

below is dev_w0 detail

trc file: "dev_w0", trc level: 1, release: "700"

ACTIVE TRACE LEVEL 1
ACTIVE TRACE COMPONENTS all, MJ

B Sun Jan 17 23:51:46 2010

B create_con (con_name=R/3)

B Loading DB library 'E:\usr\sap\BWI\DVEBMGS00\exe\dboraslib.dll' ...

B Library 'E:\usr\sap\BWI\DVEBMGS00\exe\dboraslib.dll' loaded

B Version of 'E:\usr\sap\BWI\DVEBMGS00\exe\dboraslib.dll' is "700.08", patchlevel (0.107)

B New connection 0 created

M sysno 00

M sid BWI

M systemid 562 (PC with Windows NT)

M relno 7000

M patchlevel 0

M patchno 111

M intno 20050900

M make: multithreaded, Unicode, 64 bit, optimized

M pid 3244

M kernel runs with dp version 229000(ext=109000) (@(#) DPLIB-INT-VERSION-229000-UC)

M length of sys_adm_ext is 576 bytes

M ***LOG Q0Q=> tskh_init, WPStart (Workproc 0 3244) [dpxxdisp.c 1301]

I MtxInit: 30000 0 0

M DpSysAdmExtCreate: ABAP is active

M DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active

M DpShMCreate: sizeof(wp_adm) 25168 (1480)

M DpShMCreate: sizeof(tm_adm) 5584592 (27784)

M DpShMCreate: sizeof(wp_ca_adm) 24000 (80)

M DpShMCreate: sizeof(appc_ca_adm) 8000 (80)

M DpCommTableSize: max/headSize/ftSize/tableSize=500/16/552064/552080

M DpShMCreate: sizeof(comm_adm) 552080 (1088)

M DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

M DpShMCreate: sizeof(slock_adm) 0 (104)

M DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

M DpShMCreate: sizeof(file_adm) 0 (72)

M DpShMCreate: sizeof(vmc_adm) 0 (1864)

M DpShMCreate: sizeof(wall_adm) (41664/36752/64/192)

M DpShMCreate: sizeof(gw_adm) 48

M DpShMCreate: SHM_DP_ADM_KEY (addr: 000000000F370050, size: 6281056)

M DpShMCreate: allocated sys_adm at 000000000F370050

M DpShMCreate: allocated wp_adm at 000000000F372150

M DpShMCreate: allocated tm_adm_list at 000000000F3783A0

M DpShMCreate: allocated tm_adm at 000000000F378400

M DpShMCreate: allocated wp_ca_adm at 000000000F8CBAD0

M DpShMCreate: allocated appc_ca_adm at 000000000F8D1890

M DpShMCreate: allocated comm_adm at 000000000F8D37D0

M DpShMCreate: system runs without slock table

M DpShMCreate: system runs without file table

M DpShMCreate: allocated vmc_adm_list at 000000000F95A460

M DpShMCreate: allocated gw_adm at 000000000F95A4E0

M DpShMCreate: system runs without vmc_adm

M DpShMCreate: allocated ca_info at 000000000F95A510

M DpShMCreate: allocated wall_adm at 000000000F95A520

M ***LOG ST0=> PERM SHORT 3200088 [saprstg.c 2733]

D *** ERROR => malloc failed [saprstg.c 2735]

D *** ERROR => size 3200088 [saprstg.c 2736]

D *** ERROR => C-Callstack [saprstg.c 2747]

NTDebugProcess: could not start debugging thread thread

Y *** ERROR => sapinit: no memory or improper size for SHORT (-3) [sapinit.c 1051]

M *** ERROR => DpMemInit: sapinit (-3) [dpxxdisp.c 9491]

M *** DP_FATAL_ERROR => DpSapEnvInit: DpMemInit

hope above info could help you analysis the problem

best regards

ying xie

Hi Ying,

Try starting the instance from MMC and then continue the installation.

If you are unable to start the instance, then reboot the server once, then start the instance in MMC and then continue the installation. Looks like the shared memory is not getting released.

Cheers.....,

Raghu

hi Raghu

i have tried to start instance from MMC many times ,however it doesn't work.

i aslo stoped install, and restart my server, deinstall all the sap system. and then continue an new install again , the error is still there.

any other advices?

thanks very much

ying xie

Hi,

Check your host file entries......Also check the network settings whether they are proper according to sap installation guide.....

Are all the pre-requisites met as per the installation guide?

Cheers....,

Raghu

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