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ChaRM: SDTM Test Message, no actions available

Richard_Bailey
Explorer
0 Kudos

Hello Solution Manager Gurus, in our system, when a Test message is created it can be set to In Process, but when it is In Process there are no actions available.

This is the contents of the action determination log:

-



Determination started
Application: CRM_ORDER  action profile: SDTM_ACTIONS
Application class: CL_DOC_CRM_ORDER_H  GUID: DF014BC822CBE4F1AC2A0014227724B9
Action ON_CREATE_TM (During Creation)
1 conditions for action ON_CREATE_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action CHECK_STATUS_TM (Checks Consistency)
1 conditions for action CHECK_STATUS_TM were read
Condition 1 returns an action template
Number of action templates from the determination: 1
Action CHECK_STATUS_TM type MET was generated and added
Action Merging: One Unprocessed Action with Equality Check
An identical action has been determined again
Action CHECK_STATUS_TM of type MET is kept
Action CHECK_STATUS_AGAIN_TM (Check Test Message Again)
1 conditions for action CHECK_STATUS_AGAIN_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action LOGON_TM (Logon to System)
1 conditions for action LOGON_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action IN_PROCESS_TM (Take "In Process")
1 conditions for action IN_PROCESS_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action TO_RETEST_TM (Pass to "Retest")
1 conditions for action TO_RETEST_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action TESTED_AND_OK_TM (Confirm Correction)
1 conditions for action TESTED_AND_OK_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action WITHDRAW_TM (Cancel Test Message)
0 conditions for action WITHDRAW_TM were read
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check

Balance follows

Edited by: Richard Bailey on Jan 14, 2010 4:32 PM

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Richard I'm in the same situation.

Addictionally I noticed

SPPFDETCRM-> Action Profile Test message-> and I select action Logo to system.

Tab Schedule Condition-> Edit condition -> Check : I receive the error:

The condition has syntax errors! Open condition editor

Giovanni Lippolis

Answers (5)

Answers (5)

Former Member
0 Kudos

At our system we have to do the following in this status:

- create transport request

- make the changes

- release the transport task

- release the transport request

and then we can put the status in "Pass to retest" -> status becomes "to be retested"

Richard_Bailey
Explorer
0 Kudos

Hi guys, my apologies, we have ChaRM in active use and Change Requests and Normal Corrections work properly, but for some reason Test Messages are not working correctly with the right IBase.

When I run transaction SPPFCADM I see DNO_NOTIF appearing in the list but the rest seem like CRM entries, nothing more for Solution Manager.

RajeevP
Advisor
Advisor
0 Kudos

Dear Richard,

1.Please confirm u have activated all the necessary BC sets for ChaRM

2. Check in SPPFCADM, the actions listed for SDTM and check the conditions defined.

If u are missing the conditions there, then u r charm is not properly activated.

Rajeev

prakhar_saxena
Active Contributor
0 Kudos

Hi Richard,

I would like to know that whether you have activated CHARMS or change request management and have an activated maintenance cycle

IS the IBASE you have entered is correct

Regards

Prakhar

Richard_Bailey
Explorer
0 Kudos

Here is the balance of the log:

-



Action TESTED_AND_NOT_OK_TM (Reset "In Process")
1 conditions for action TESTED_AND_NOT_OK_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action RELEASE_REQUEST_TM (Release Transport Requests)
1 conditions for action RELEASE_REQUEST_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action CREATE_REQUEST_TM (Create Transport Request)
1 conditions for action CREATE_REQUEST_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action CREATE_TASK_TM (Create Task)
1 conditions for action CREATE_TASK_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check
Action NAVIGATE_TO_TASKLIST_TM (Go to Task Plan)
1 conditions for action NAVIGATE_TO_TASKLIST_TM were read
Condition 1 is not fulfilled
Determination did not deliver any action templates
Action Merging: One Unprocessed Action with Equality Check