Some Offline Approval Emails not sent for SC/PO workitems.

[Former Member]

Hi,

I have a case where there are some Offline Approval Emails not sent for SC & PO workitems. However the approver receives the approval overdue mail 2days later as designed.

We are using the report RBBP_NOTIFICATION_OFFAPP scheduled in background.

Please advice any areas where we can possibly look to or advise how we can debug this?

Cheers!

Vj

[franz_feichtenschlager · Accepted solution]

Hello VJ,

Firstly I would check, if the offline approval email receives the SRM system. And if the approval/rejection is in the SRM system I would check if the item in the SRM inbox is processed correctly.

Please refer to attached link:

Good luck,

Franz

[SE12]

Hi,

Check that the workitem is received in the SAPgui SRM inbox, transaction SBWP.

If so, then try to run the report RBBP_NOTIFICATION_OFFAPP manually.

After running the report, check if the entry is appearing in transaction SOST.

Kind regards,

Siobhan

[Former Member]

Yes, the workitems are available in SAP inbox. Just that the email notification is not sent.

I also checked the SOST entries and it does not show it. However the overdue mail sent 2 days later is listed there.

So need to look elsewhere....!

[SE12]

Did you try running the offline approval report manually? then check SOST?

[Former Member]

I havent executed the report manually as its production system.

Also the last run in table swu_wlscan is beyond the workitem creation time.