error while opening work item in Inbox sbwp for verifcaion of right invoice

[Former Member]

Hi,

I am working on SAP workflow with IXOS.

I faced a problem in opening the workitem when it came into the inbox.

In nomal scenario when i click on the workitem under workflow folder in my inbox, it opens the attached document in document viewer, i can see the attached document ,and after verifying it ,i can furher process it.

But now when i click on the work item in my inbox it directly takes me to the next processing window, without opening the attached document for my verification, so i am unable to check that i am processing the right invoice.

Please help.

[Former Member]

resolved

[Former Member]

How to resolve this? I got the same problem

[masa_139]

Hi,

Was it working fine before?

Regards,

Masa

[Former Member]

Yes, it was working fine before.

And also the problem generally rise in afternoon.