Incorrect Qty invoiced for Returns -

[Former Member]

Hi

I have a problem with an incorrect QTY being invoiced for a CREDIT FOR RETURNS

Returns order was created for 28 tnes

Returns delivery was actually for 13.080 tnes

I would have expected CREDIT for Returns to be created for the amount that has been Post Goods Returned 13.080 tnes

(as this is what is Invoiced when we do Post goods issue)

BUT the amount that has been Billed for Return is coming from the sales order qty of 28 tnes and not the actual amount from the returns delivery and post goods receipt

Are my copy rules incorrect somewhere ?

if so please advise how to correct

Many thanks for your help

Tony

[Former Member]

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[Former Member]

Hi,

Check whether it is order related billing or delivery related billing.

Edited by: Lohit SD on Jan 8, 2010 6:50 PM

[Former Member]

Hi

It has now brought across the correct qty

BUT is not copying across the Pricing condition type from the sales order

Am I another copy rule missing somewhere ?

Many thanks for your help

TOny

[Former Member]

Hi

I think i have it sorted now

In copy rules for item REN , I added the pricing type to be 'G'

this now seems to be working correctly

thanks for your help

Tony

[Former Member]

Hello Tony,

For such situation my suggestion would be to cancel the returns delivery and rectify the GR values, which is actually a mistake done by user during the transaction.

Basically the idea is that if a customer has sent you X nos of goods then you should give credit for X quantities...

I think changes in copy control should not be done if it is not a business requirement.

Regards

Arya

Edited by: Arya Achalam on Jan 8, 2010 12:09 PM

[Former Member]

HI

I think it may be our ITEM CATEGORY REN which is incorrect

This currently has a billing relevance of B order related billing

I think it should be the same as TAN and should be A - Delivery related billing

Could someone please confirm for me please ?

Much appreciated

Tony

[Former Member]

Hello Tony,

REN is for order related billing, thats standard SAP setting.

If your business requirement is to have credit note as per quantities in return delivery, then you can copy from REN and use it.

But please understand that if a customer sends you back 2 quantities out of 10 nos. you delivered, then obviously he would expect credit note for 2 quantities...and not for 1 quantity which the user might have entered by mistake in return delivery.

In case of doubts please feel free to ask...

Regards

Arya

[Former Member]

Hi,

Try wiith Indicator "E" (Good reciept qty less invoiced quantity)

Else

Configure price procedure at delivery level

In copy controll (VTFL) >>> at item level make price source - D (Delivery)

Kapil

[Former Member]

In the Copy Control VTFL When you Create Copy Control between returns Delivery LR and Returns Credit Memo RE.

Under the Item REN check the value against the field " Billing quantity" If its A then it copies the quantity from the sales order. if its B then the quantity copies from the Delivery Minum already invoiced quantity.

The standard value is B

In your case i susepect its A thats why it is copying from the sales order. It is so then change it to B and see the result.