charm configuration

[Former Member]

Hi all,

Sorry for the wierd subject. I know that this topic had been discussed several times.

I am on Sol Man 7.0 Ent EHP1 - with the latest supp stack. I have RCA configured.

I want to setup CHARM, CTS+ and Service Desk now. I have tried but did not get a good procedure in doing this. As well, most of the blogs are old. It tells me to activate the BC sets etc which may not be req'd with the Ent version.

Can someone guide me here please. Links or SAP notes, or guides.. any help is appreciated.

Do I have to do both CHARM and Svc Dsk together? Or, can I do CHARM first and then Svc Desk?

Please please help.. I sent a message to SAP asking for proper documentation, and they dont have a proper channel for this..

[prakhar_saxena · Accepted solution]

HI Karen,

Have you executed the tcode Solman_setup after installing/upgradin your solman

this will do the basic configuration then you can proceed with Service desk configuration as guide d by SPRO-Service desk

go thru IMG nodes they are best to understand.

Thereafter

It is recommended to have Service desk first in place than charms

because the charms process starts from the service desk ticket.It is not mandatory and you can have charms also without service desk but you wont get full documentation there.

e.g

if you have implemented charms first then if you want to raise an OSS what you will do if no service desk...therefore i recommend to have service desk first so that all the related OSS message etc will be documented for you

Hope it clarifies your doubt completely

Regards

Prakhar

[Former Member · Accepted solution]

Prabhakar, Deepanshu.. thanks for giving me a good start.. I am closing this thread.. Shall post questions if I get in trouble.. THANKS!

JZKALH

[Former Member]

Hi Karen,

Please take time and refer all the URL for Charm...

http://help.sap.com/saphelp_smehp1/helpdata/en/b4/f2178b54a546a2a9590ea1be4c8fbd/content.htm

http://www.sap-abap4.com/change-request-management-scenario-usual-questions-1052/

https://websmp110.sap-ag.de/~sapidb/011000358700002931432006E.sim

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/29884 [original link is broken] [original link is broken] [original link is broken]

https://websmp201.sap-ag.de/~sapidb/011000358700000872582009E/index.htm

https://websmp201.sap-ag.de/~sapidb/011000358700000872612009E/index.htm

http://service.sap.com/~sapidb/011000358700000293582009E.PDF

Cheers

Deepanshu

[Diggeshhjoshi]

Karen,

Please go thru following blogs. These are recent blogs from Aug 09 to Nov 09. This shows how to configure CHARM.

/people/community.user/blog/2009/11/27/the-complete-charm-solution

[http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/15438] [original link is broken] [original link is broken] [original link is broken];

[http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/15467] [original link is broken] [original link is broken] [original link is broken];

[http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/16149] [original link is broken] [original link is broken] [original link is broken];

[http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/16258] [original link is broken] [original link is broken] [original link is broken];

Service Desk

[https://websmp209.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000725198&]

[www.service.sap.com/rkt-solman]

[www.service.sap.com/solutionmanager]

Do I have to do both CHARM and Svc Dsk together? Or, can I do CHARM first and then Svc Desk?

You can do CHARM first. Service desk is not mandatory prerequisite to CHARM.

Best Luck,

- Digesh Joshi

Edited by: digeshjoshi on Jan 6, 2010 3:10 PM

Edited by: digeshjoshi on Jan 6, 2010 3:12 PM

[Former Member]

Hi Digeshjoshi,

The first link was great to get an overview and to create a project. From the second link it tells me what to do after the CHaRM is setup .. as to send email notifications etc. I checked in rkt-solman as well, but could not find the measures on configuring CHaRM. Any help is highly appreciated. Brief steps or SAP Notes/guides..

I dont find CHaRM in rk-solman, which is wierd.Incident management is pretty covered in there..

Thanks for all ur help.

JZKALH