Missing action profiles in self diagnosis

[Former Member]

Hi,

I am getting alerts that three action profiles are not assigned to transactions. Specifically:

The action profile SLFI_ACTION_PROFILE is not assigned to transaction type SLFI

The action profile SLFT_ACTION_PROFILE is not assigned to transaction type SLFT

The action profile TASK_ACTION_PROFILE is not assigned to transaction type TASK

In SPRO -> CRM -> Basic Functions -> Actions -> Actions in Transactions -> Assign Action Profile to the Business Transaction Type, the SLFI, SLFT, and TASK entries exist and do not have an assigned action profile, but they are also greyed out. I cannot add the indicated action profile.

Does anyone know the procedure to correct this?

Best regards,

Russ

[Former Member]

You should user next path for assigning:

SPRO -> CRM -> Basic Functions -> Actions -> Actions in Transactions -> Set Up Action Profile Determination -> Assign Determination Procedure to Transaction TypeAfter that you should choose necessary transaction type and go through it.

Here we have blank tab 'Action profile'.

[Former Member]

Hi

Will be much appreciated if you tell me how the problem was resolved. I am facing the same problem while doing self diagnosis in Solution manager.

Thanks

Rajat Sarkar