Billing documents blocked for accounting

[Former Member]

Hi,

We cancelled an invoice. The cancellation document did not get posted to accounts since there was an error in pricing in one of the line items (mandatory pricing condition missing). So we raised a manual credit note to give credit to the customer since the cancellation invoice did not get posted to accounts,

Now the issue is in VFX3, the system is showing the cancellation invoice which is not posted to accounts. We want to remove the cancellation invoice doc from the VFX3 report. How to do it ?

we cannot do anything else due to legal reasons and additionally we have to remove the cancellation invoice doc from VFX3 (billing doc blocked for posting) due to audit reasons.How to do it ?

regards

[Former Member]

H,

If your invoice cancellation document is throwing an error then your original invoice also wont be posted to accounting.

Please check

[Former Member]

Hi

As per my understanding could you please do as follow:

->For Cancellation of invoice you raised a credit memo right ,I hope you created credit memo request wrt to subsequent invoice.

->Please check once again whether you have created credit memo correctly or not and one more thing that please check once again in VFX3 [because sometimes due to updating the documents these things are happen commonly so please wait for some time and check the report].

Regards

Yepuri