Reason of rejection on debit/credit memo request - Order Status still Open

[Former Member]

Hi,

We had configured the Reason of rejection at sales order item level.

And as per business process we have only 1 material per order. Hence whenever we set the reason of rejection at sales order for a Standard order type u2018ORu2019 the Document Flow of Order showu2019s u2018Completedu2019 which is working fine.

But whenever we set the reason of rejection on debit memo request L2WT or Credit memo request G2WT; the document flow show u2018Openu2019 instead of u2018Completedu2019. How we can correct this?

Regards

Sharad Agarwal

[Former Member]

Hi

The above is happening because of the billing relevance C maintained in the item category L2N&G2N.

The status is according to the target quantity it will update

Regards

Damu

[Former Member]

Hi Damu,

I agree billing relevance is C for item category L2N and G2N.

What billing relevance value you want me to change to resolve this issue?

regards

Sharad

[Former Member]

Hi Damu,

I agree billing relevance is C for item category L2N and G2N.

What billing relevance value you want me to change to resolve this issue?

regards

Sharad

[Former Member]

Hi,

Pl check your reasons of rejection settings at t.code OVAG, BICshould be checked.

Other wise change the reason of rejection and then see the status of credit and debit order, it should worked.

regards

Vivek.

[Former Member]

Hi Vivek,

I had tried this option to change the BIC at OVAG; when in checked the BIC and set the reason of rejection Overall Order status is appearing as Blank; as per requirement it should appear u201CCompletedu201D

regards,

Sharad Agarwal