GRC AE User provisioning for Portal giving error

[Former Member]

Hi,

We are having GRC AC 5.3- SP9.

While doing user provisioning for Portal, we are getting the following error: DBCacheVerifier.java@58:isExpired(). Detailed error log is attached herewith. The back end system (EP Dev) is installed with GRC RTA. Connectors are testing OK. The CPIC user id in backend system EPDev is ED1GRC and has SUPER ADMIN Authorizations, with SPML read/write actions attached to the Role. EP Dev system is having UME as data source, not LDAP. The issue was existing even before the SP9 upgrade. We have restarted the Server several times lately. Pls help me in this.

Thanks & Regards,

Jagadish H S

BASIS Team, BPCL, Mumbai.

[Former Member]

Jagadish,

This type of error would normally be a data setup issue. Have you imported all of the initial data files (XML ones)?

Otherwise, if it is just a cache issue, then restarting the server would normally solve the proplem. I would also check the Java Netweaver Admin console to ensure that the memory settings are sufficiently configured to match the hardware that is deployed.

Simon