on 12-29-2009 10:16 PM
How to best define (and monitor, in CCMS / RZ20) SLA's based on BW Query Response Times? Tks, LS
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there is a step by step guide available at http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm
I believe you can also get a demo on this via the rkts on service.sap.com/rkt-solman
Nesimi
Lothar
also check: Note 1233116 - BW connection for Service Level Reporting
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