Activation of Add Approver in shopping cart didn't trigger mail to approver

[Former Member]

Dear Experts,

We are working on SRM5.0, earlier add approver button was disable using badi bbp_chng_agnt_allow but now the requirement is to activate add approver button for a particular country.Although badi has been changed and add approver being active but upon creation of shopping cart approval request mail is not being triggered to the approver.Please advice in case of any additional settings required to achieve this functionality.

Thanks and Regards,

Sathya Kumar.

[masa_139 · Accepted solution]

Hi,

Have you scheduled the RBBP_NOTIFICATION_OFFAPP program?

Does the approver have the attribute FORWARD_WI = 'X' ?

Regards,

Masa

[Former Member]

please check in SOST whether mail is triggered or not. Email id is correct or not for that approver.

Thanks

Venkatesh P

[laurent_burtaire]

Hello Sathya Kumar,

Did you check in BBP_PD and SWI1 transactions if your ad-hoc approval agent is correctly filled in workitem container ?

How about approval index ?

Is the workitem in user's SAP Business Work Place or not ?

Do you use the N-step BAdI worklfow ? If yes, is it correctly implemented ?

These are first questions you have to ask yourself.

Regards.

Laurent.