Ibase/Component issue while creating a message from satillite system

[Former Member]

Hi experts,

we have implemented the service desk functionality in solution manager system.

User is able to create message in solution manager directly.

While creating message from a satellite system IBASE/component fields are filled with incorrect values.

Because of this user unable to create message from satillite system.

Has someone any ideas where we do some settings to get correct Ibase/Component values while creating message from satillite system?

Thank you in advance,

Babu

[Former Member]

ok

[prakhar_saxena]

HI

Goto IB52 and press F4 there should be only "1" main central ibase with solman_data_rep value

and then select it and press enter

now check other ibase they should be assigned to it

Hope it helps to solve ur prb

Note Ibase can be generated using tcode IB_GEN in solman system.

Regards

Prakhar

Edited by: Prakhar Saxena on Dec 29, 2009 11:06 AM

[Former Member]

Hi Prakhar,

Thanks for your quick response.

We have already done the above setting and performed Ibase generation but the problem is still persists.

Could you please provide us any other alternative to resolve this issue.

Thank you.

Regards,

Babu.

[Former Member]

Hi Experts,

Some one could help us on below issue please?

Thanks

Regards,

Babu

[Former Member]

Hi Babu,

For Creating messages in SOLMAN make sure that in T code SM30 under the table BCOS_CUST data is maitained

OSS_MSG W NONE CUST620 1.0

First your should make your solman ready for posting issues within.

Then connect it to ECC systems and try posting issues there.

Do not user Tcode NOTIF_CREATE for posting issues always use HELP- Create Support message.

Thanks

Nand

[Former Member]

Hi Nanda,

Thanks for your reply.

We have alredy maintained the above entries in BCOS_CUST table and able to create support messages directly in solution manager production system.

We are facing the problem while creating the same from satellite systems only.

Could you please guide us to resolve this issue.

Thanks in advance.

Regards,

Babu.