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CUP: Reset Password
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on 12-17-2009 5:35 AM
Hello everyone,
In CUP, is the only way to do password resets by using Password Self Service? The client wants their IT Helpdesk to reset passwords for the users, but they want them to go through CUP. Is this possible?
Thank you!
Johonna
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Thank you!
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Hi Johonna,
Password self service relieves IT helpdesk from burden of password reset requests. If your client insists on making use of CUP for users to log a request and IT helpdesk to reset the password then you can do it, but IT helpdesk has to manually reset the password and communicate to user. In this case CUP's only use would be as a request logging/tracking tool.
You will need to setup custom request type, workflows for password reset request of type CUP. Workflow can have one stage for IT helpdesk. Once user submits a request IT helpdesk can do password reset manually, inform the user and then log a comment in CUP request before closing.
Actually there are many better tools if a ticket logging/tracking system is needed by client (ex. Remedy).
Regards,
Amol
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Hi Johonna,
I don't think there is anyway in CUP, from where you (It helpdesk) can change the password of any user apart from the user himself. If It team can change the password of any user, then what is the purpose of using CUP as the name itself states as password selfservice.
Regards,
Gurugobinda
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Hi Johonna,
I don't think there is anyway in CUP, from where you (It helpdesk) can change the password of any user apart from the user himself. If It team can change the password of any user, then what is the purpose of using CUP as the name itself states as password selfservice.
Regards,
Gurugobinda
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