Request Type not Visible in CUP

[Former Member]

Hi,

We are in the process of configuring CUP.

We have uploaded file AE_init_append_data _CC.xml into the initial system data of CUP. But Request types MITICRLC etc are not visible in CUP.

Workflows for RAR are visible in CUP-> CONFIGURATION->MISCELLANEOUS

Any clues.

Regards,

[Former Member · Accepted solution]

Please check if you have activated the RAR workflows in CUP-> CONFIGURATION->MISCELLANEOUS along with proper exit URIs and User ID password details.

Once these workflows are activated only then you will be able to see the corresponding details under request type, priorities etc for RAR workflows.

[Former Member · Accepted solution]

I have met the same problem today.

Active the workflows in CUP - Configurqtion - Miscellaneous

And, all the request type should be visible