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Courses for EIC? (Employee Interaction Center)

Former Member
0 Kudos

Hello,

we are setting up an EIC (Employee Interaction Center) based on CRM 7.0. Are there any specific SAP courses for this topic? I could only find CRM 410 which handles overall Interaction Center. We would also be interested in a course more on the application layer, but we couldn't find anything. Suggestions?

Regards,

Alexander

Accepted Solutions (1)

Accepted Solutions (1)

Pazahanick_Jarr
Active Contributor
0 Kudos

Hi Alexander

I wrote a blog a few months back which will provide you some information on tips for a successful EIC implementation.

http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417800)ID0462147350DB00264544005609319668End...

As far as courses that are specific to ONLY the Employee Interaction Center I am not aware of any though there are several great article written by John Burton and a new one by Glen Abel in CRM Expert that you should review

http://www.crmexpertonline.com/

Thanks

Jarret

Former Member
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Dear Jarret,

thanks for your answer. I have already read through all documents from John Burton. Also, through his book.

Regards,

Alexander

Edited by: Alexander Türk on Dec 16, 2009 4:00 PM

Answers (0)