credit memo generate in case of free goods

[Former Member]

Dear Friends

one material price is rs450/- and with 5+1 when customer place order 5 pc that time system delivery 6 bec 1 is free. when customer return 1pc then what will be the credit memo pricing for each material.

Thanking you

Arun

[Former Member]

Dear Friends

I am just clearly adding question with exact requirement.

material per pc 450/- and scheme is 5+1

order qty 5 Price is 450*5=2250

dlv qty 6

now client generate credit memo request for one pc in sap it is coming Rs450/- pc

but client requrement is not this

2250/6=Rs. 375/- that mean they will give rs 375/- per pc not Rs 450/- per pc. for that what should i do customisation for credit memo request pricing.

regards

arun

[Former Member]

System by default will pick Rs. 450/- as the condition record is maintained accordingly.

It is recommended to maintain Condition Type such that manual overwritting is possible. Say if you are using Condition Type 'PR00', ensure to maintain 'C' such that manual input has priority. In Return Delivery, change the price manually to the required price.

Regards,

Rajesh Banka

[Former Member]

Dear Friend

Your r correct but in our fmcg company they are not allow to manual pricing.

for that give suggestion how i will do it.

Regards

Arun

[Former Member]

Hi Arun

It's totally depend on Business, how they deal with such situations.

In normal scenarios, business will replace that 1 pc with new one. No cash back.

But if you want to give cash = 450/5 back then it will be 4+1 offer??

Either you create credit memo of 450/6. Or replace the faulty pc.

Else ask customer to return 2pcs, and return(credit memo) = 450/5.