Goods lost in delivery

[Former Member]

Hi

We create the invoice 1st and then deliver the goods to the customer....

During the delivery of goods some got stolen now insurance need to be claimed , but on the same time we have to issue the goods to the customer..

Probelm:

1. Now how can i send goods to customer (No Advance is available in his a/c)

2. What should be the FI entries at this time.

[Lakshmipathi]

Please dont be confused with what is being followed practically and how this should be addressed in SAP.

It is immaterial what is being followed practically. In SAP, since you have already generated an invoice, you have to create a return order, return delivery and create credit note.

Once this process is complete, you have to redo the cycle that is create sale order, delivery and billing. Against this billing document, material should be despatched.

Coming to practicality, to claim insurance, insurance company require the seller to submit proof of documents like original invoice, LR copy etc., and a confirmation from transporter stating the goods were lost in transit.

thanks

G. Lakshmipathi