Error in configure the Help

[ganesh_borase2]

Hello Everybody,

i have install the ECC 6.0, Now i want to configure the SAP Help using SR13 so please suggest

step by step procedure. I have tried as follows

T.code : SR13

On HtmlHelpfile tab :

Variant SAPHELP

Platform WN32

Area IWBHELP

Path D:\SAPHelp\ECC6\ECC6 Help - Setup\English\HtmlHelp\HTMLHELP\HELP

Language EN

Default (Selected)

But it rises the error Like that

could not find file "d:\SAPHelp\ECC6\ECC6 Help -setup\English\HTmlHelp\HTML\HELP\e18e5134\1a06084d\e1000000\9b38f83b\frameset.chm

So please suggest me How to solve the same

Thanks

[Former Member · Accepted solution]

Hi ,

better you use the IP address of server and the path like "
<ip_address>\SAPHelp\PlainHTML\helpdata" . And ensure that the folder SAPHelp is on share.

Regards

ASAD

[ganesh_borase2 · Accepted solution]

Hi!

Thanks for Suggestions and guidance. I have solve the problem.

Thanks

[Former Member · Accepted solution]

Hello Ganesh,

Good that it is solved. However still try to make it work with a hostname (try with complete domain name). The problem with IPs that if the hardware gets changed IP also does and then you need to make the changes again.

Try using DNS hostname.

Regards.

Ruchit.

[Former Member]

Hello Ganesh,

The part : D:\SAPHelp\ECC6\ECC6 Help - Setup\English\HtmlHelp\HTMLHELP\HELP does not seem to be appropriate. What it means is every user first needs to have a drive D on his desktop (unless and until it is a common shared drive letter) and then of course the help files ought to be placed under this drive as per the path mentioned above.

If "D" is not the common shared drive letter then place the help files under a folder accessible for all and then give the path along with the hostname.

Also only if you would have done a F1 on the the field Path under HtmlHelpFiles you would have known what mistake you were doing. It clearly states:

SIWR: Path for online help

Directory path in which the contents are stored.

The following entry is required depending on the help type:

PlainHtmlHttp: Path without host name

PlainHtmlFile: Path including host name

HtmlHelpFile: Path including host name

[former_member227283]

Hi Ganesh,

Before configuring the SAP HELP.

Check whether the path which you specify in SR13 is accessable directly to users without using SAP GUI.

for e.g

Forget about SAP , do the below step from users dekstop

--> Goto Start menu ---> Run --> and type the path which you specify in SR13

and check whether user is able access that path.

If yes , then it should work from SAP also.

If no, then your system administrator has to give neccesary rights to your to acces the path where HELP files are DUMP.

thanks

Anil

[ganesh_borase2]

Hi!

Thanks for reply.

Till i am not able to solve the same.

i cant understand what is this error massage

"could not find file "d:\SAPHelp\ECC6\ECC6 Help -setup\English\HTmlHelp\HTML\HELP\e18e5134\1a06084d\e1000000\9b38f83b\frameset.chm"

becuase the path i have given

D:\SAPHelp\ECC6\ECC6 Help - Setup\English\HtmlHelp\HTMLHELP\HELP

in that path contains only only .chm files

Also error message display that check SAPDOCCD.LOG file. when i check the Log file, the contain as follows

Program path = C:\Program Files\SAP\FrontEnd\sapgui\HTMLHELP\SHH.EXE

SHH version = 7.1.0.5

Command line = "TYPE=5&SERVER=&PATH=D:\SAPHelp\ECC6\ESetup\English\HtmlHelp\HTMLHELP\HELPDATA\EN\EN&SYSTEM=RIS&_CLASS=IWB_STRUCT&_LOIO=&_SLOIO=e18e51341a06084de10000009b38f83b&LANGUAGE=EN&RELEASE=700&IWB_COUNTRY=&IWB_INDUSTRY=&_SCLASS=IWB_STRUCT&FRAME=X"

Info: --- Default settings from command line ---

Info: HelpType=HtmlHelpFile

Info: HtmlHelpFilePath=D:\SAPHelp\ECC6\ESetup\English\HtmlHelp\HTMLHELP\HELPDATA\EN\EN

Info: --- Contents of profile "C:/WINDOWS/sapdoccd.ini" ---

Info: Could not read profile "C:/WINDOWS/sapdoccd.ini"

Info: --- Contents of profile "C:/Program Files/SAP/FrontEnd/sapgui/sapdoccd.ini" ---

Info: Could not read profile "C:/Program Files/SAP/FrontEnd/sapgui/sapdoccd.ini"

Info: --- Contents of profile "C:/Program Files/SAP/FrontEnd/sapdoccd.ini" ---

Info: Could not read profile "C:/Program Files/SAP/FrontEnd/sapdoccd.ini"

Warning: Could not read any profile

Info: --- Starting HtmlHelp ---

Info: CHM file="D:\SAPHelp\ECC6\ESetup\English\HtmlHelp\HTMLHELP\HELPDATA\EN\EN\e18e5134\1a06084d\e1000000\9b38f83b\frameset.chm"

Info: HTM file=""

Error: Could not find file "D:\SAPHelp\ECC6\ESetup\English\HtmlHelp\HTMLHELP\HELPDATA\EN\EN\e18e5134\1a06084d\e1000000\9b38f83b\frameset.chm"

So please suggest me How to solve the same.

Thanks

[Former Member]

Hi Ganesh,

Prefix the hostname to the path and then check. Also then you need to remove drive letter D. It is like accessing shared folder across the network.

Regards.

Ruchit.

[JPReyes]

As said before this documents need to be accessible to all users.... it can't be D:\... because the system does not recognize 😧 as a shared location for obvious reasons... basically you need to create a network share
<server>\<share>.....

Regards

Juan

[ganesh_borase2]

Hi!

Thanks for reply.

but problem is as it is, so pleas suggest me How to solve the same

Thanks

[JPReyes]

Path D:\SAPHelp\ECC6\ECC6 Help - Setup\English\HtmlHelp\HTMLHELP\HELP

I remind you that the path have to be accessible by SAP and the users... check the permissions of the filesystem on that box.

Regards

Juan

[ganesh_borase2]

Hello juan

I am confused so i want to do the process from start

1. which folder i have consider

2. i want to store the Help file on another machin (where no SAP installed), and only access from that computer.

3. So please suggest me How to configure the Help using T.code SR13

Thanks

[Former Member]

Hi

Try this out,..

SR13

Server Name : http://help.sap.com/erp2005_ehp_03

Path : helpdata

Language EN

Default : checked

hope this will help you.

with regards,

Rajesh

[Former Member]

Hello,

Can you recheck the path, it clearly mentions your path is wrong.

You will need to type the correct path for the chm file.

Thank you