Sap Restarted

[Former Member]

Hi Gurus,

We are on SAP 4.6C with windows and oracle.

System was restarted which is not planned.

Now I want to know why and who restarted the system.

As I am new to windows, I just want to know what all the logs I need to check and where can I find them.

I have already checked the startsap.log file but there is no update in the file.

Note : System wan not available only for 1 min because of this restart.

Regards,

Sekhar

[Former Member · Accepted solution]

Hi Sekhar,

You can check below items

1. Check availability log in WORK directory to know how long the system was un-available and timelines

2. Check Start->Programs->Administrative Tools -> Event Viewer->System

You should see source of this incident log under 'evenlog' or 'USER32'

I hope this gives you enough evidence to find the details.

Regards

Sekhar

[Former Member · Accepted solution]

Thanks Sekhar,

I checked the system but couldnt find any log neither in SM21 nor in event viewer.

The only thing I observed is the system is unavailable 1 min.

Sekhar.

[JPReyes · Accepted solution]

If the system was restarted I doubt you're going to find traces in SM21 as this is done from the OS... check the event viewer for logons and commands runned from the MMC.

Also, 1 min seems like a very short period for a full stop and full start... check if you had any network issues maybe... if it was a restart you'll see the restart process in SM21

Regards

Juan

[Former Member]

Hello,

You can check in SM21 when the work processes were closed. Also if on windows you can find information in Event Viewer.

Hope that helps.

Thanks