IS-U CCS CRM Upgrade

[Former Member]

Hi Guru's,

My client is going for IS-U CRM Upgrade from CRM 4 to CRM 7, and I have been told to do initial assessment on SAP CRM, I need your help if you can provide me some useful tips, information or documentation related to this would really help.

Thanks in Advance,

Best Regards,

MAnju

[Former Member]

If you are upgrading to CRM 7.0 then your ISU system should be EHP4 FOR SAP ERP 6.0.

Regards,

Siva

[Former Member]

Hi

Your assessment should start with the customer requirement. What are the objectives of your client?

- if your client wants AMI to be implemented, then you need SAP CRM 7.0 and ISU Enhancement Pack 4.

- if your client needs customer financial supply chain management (collections, payments etc), you are good with CRM 2007 with ISU Enhancement Pack 2.

Ramana

[FranziMickIT]

Hi,

yes it is always good to start with an assessment of the business needs.

After that, you might want to find product information regarding our solution SAP CRM for Utilities. You find ramp-up documentation here: service.sap.com/rkt-crm --> follow the path to utilities.

Also, you find cookbooks here: service.sap.com/utilities --> SAP for Utilities - Product Information --> SAP CRM for Utilities --> Cookbooks&Guidelines.

Best regards,

Franziska

[Former Member]

Hi Manju,

I am also upgrading from crm4 to 7 and would be interested to hear you experience in terms of the benefits the business perceived.

Rgds

Antony