Because of error 513, no message was created in Support Desk System

[Former Member]

Hi Team,

I have configured the service desk. Here when I tried to create a message through two ways using

1. Tcode NOTIF_CREATE,

The error : "Because of error 513, no message was created in Support Desk System Message no. BCOS005"

2. Help --> Create Support Message.

The error : "Action Cancelled by User"

I have follwd the following link for the configuration.

http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/c04f30f0-6b6f-2b10-7891-df429b20770e

Regsrds,

Shyjith.K

[Former Member · Accepted solution]

check #1261046

Nesimi

[Former Member · Accepted solution]

Hi Nesimi,

But the note is saying about two clients in SM system. In my case I am using only one client 001 and not at all using anyother client.

When I try to create message its showing the above mentioned error.

Regards,

Shyjith.K

[former_member694070 · Accepted solution]

Hi

Please check the following to solve the issue

1. Check the RFC connection

2.Check and make sure that number range assigned in SLF1 is 01 in transaction DNO_CUST01

3. Check for dump in ST22 if any.

4.Check the entry in BCOS_CUST table.

Regards

Kumar

[Former Member · Accepted solution]

Hi Kumar,

The problem is solved.

The problem was with the table. In solution manager system I have given SM_<SID>CLNT001_BACK instead of NONE in the dest. I changed the dest and its working fine.

Thanks,

Shyjith.K