Reminder emails stopped working

[Former Member]

Hi,

We are in SRM 4.0. The reminder emails which are sent to approval after 2 days and 7 days have stopped working for last few days.

Can somebody let me know which workflow item should I check in tcode PFTC?

Edited by: Jitendra Bhandari on Dec 8, 2009 1:19 PM

[Former Member · Accepted solution]

Masa,

Thanks for the reply. But this can not be issue as the approver is getting the email when the cart is created. It is the reminder email (sent after 3 days) and second reminder (sent after 5 days) is not being sent. We are not able to see the same in SOST transaction.

If the server issue would be there, then none of the email could be sent to any approver.

Correct me if I am wrong

[saumya_govil · Accepted solution]

Hi Jitendra,

Is the deadline monitoring being done fine?

Check if the settings for the same are intact in SWU3.

Regards,

Saumya

[masa_139 · Accepted solution]

Hi,

What is the background job status for SWWDHEX in SM37?

Regards,

Masa

[masa_139]

Hi,

If you have not changed anything, I guess root cause will be in system resource side.

Please check the ST22 and SM37 and SCOT transaction.

For example, you may find some error like background job RSWWDHEX went error because of spool space.

Regards,

Masa