CUP 5.3 - Mandatory RA for Unlock User Workflow Faulty

[Former Member]

Good day All.

I have a mandatory Risk Analysis on Workflow stage Unlock User account that is not working. The workflow is supposed to request a mandatory Risk Analysis from the CUP request Approver.

My config is as follows;

1) Request Type = Unlock Acc with Assigned Action, Unlock_User

2) Workflow Initiator =Unlock Acc with Attribute, Condition = And, Attribute = Request Type & Value Unlock Acc

3) Stage = Unlock Acc with Additional Config > Risk Analysis Mandatory = Yes*

4) Path = Stage 1 > Unlock Acc

I have re-created the Initiator, Stage and Path, but the problem still persists. Please advise.

Many thanks,

Mike Hannie

[Former Member]

The issue was resolved - No system bug

With the assistance of my colleage. I found the solution. There was a

missing action in the CUP > Configuration > Request Configuration > Request Type > Unlock.

I added the Assigned Roles action and the X Risk Analysis Mandatory

appears on CUP request.

Issue resolved.

Thanks and regards.

Michael Hannie

[Former Member]

Good day All.

Please see the update from SAPAG Below - There could be a bug in the CUP Workflow for Unlock Acc

09.12.2009 - 22:10:09 CET - Info for Customer by SAP

Dear Michael,

I am sending my analysis results to the support developers after

testing internally. Analysis is not triggered in an unlock request.

The next update you receive will be from them.

Thank you in advance for your patience.

Warm Regards,

Kelly Erickson

Customer Assurance

Governance, Risk, and Compliance

SAP BusinessObjects Division

Regards,

M Hannie